Help Center & Framing FAQs

Yes, and we’d love to! You can order just a print, or we can professionally print and frame your photographs on any of our paper types. A framed print will arrive in just a few days, 100% assembled and ready to hang on the wall - no work on your part besides tapping the (included) hook into the wall.

Here's what you do:

1. Pick a photo from your computer, tablet, or smartphone.

2. Choose what size you want your photo printed, from a small table-top frame to a large poster.

3. Pick your favorite of our many frame and matboard styles and colors. You'll see a preview of what your frame will look like.

4. We'll print your photo in the size you picked using a professional-grade large format printer, and then build the frame you designed to the exact size of the photo. We can build any size frame, so we don't need to crop any of the details from your photo.

Each frame is built using 100% premium American-made materials and comes fully assembled with everything you need to hang it on your wall - no need to buy any additional accessories.

Any prints that you purchase can be stored in your personal image library when you create an account. That way you can come back and re-order with ease. However, we don't currently offer an option to store photos that have not already been printed with us.

Frame can't hang? No problem, we've got the solution!

All of our frames are designed to hang on the wall, but our EaselMate accessor easily installs onto our frames and allows them to stand up as a tabletop frame.

The EaselMate supports frames up to 13" for width and 19" for height for their outside dimensions.

Grab an EaselMate from our Accessories page, or learn even more about creating a custom frame tabletop display with the EaselMate.

Nope! Each of our frames comes with everything you need to hang it on the wall, so it’s not necessary to purchase additional accessories. You might still want to take a peek at our Accessories page, though, just in case a useful add-on catches your eye. The accessories page is also where we sell replacement components for frames you already have. You may want to sample a mat color, try a new acrylic cover, or swap out a print!

One exception... If you already have your artwork and need to mount it to the matboard, you'll want to purchase our framer's tape to keep your work nice and snug in the frame.

We get it, ya wanna see before ya commit! Samples of our frame components can be ordered individually on our Accessories page. This includes frames, matboards, acrylic, and paper types. We recommend ordering the item you're looking for a sample of in the smallest size. For example, a 5" x 5" swatch of matboard or a 5” x 5” frame style of your choice.

Yes! Our Accessories page sells all frame components as separate items. A few things to keep in mind:

• If you are ordering a "Frame Only", please enter the size of the internal components (cover, backing, and/our outside dimensions of the matting) going into the frame shell as the Inside Width and Inside Height.
• The "Cover" and "Backing" should be the same size as the internal components (cover, backing, and/our outside dimensions of the matboard) in the frame that you already have to ensure that the new backing and/or cover perfectly fit the frame's inside dimensions.
• Your frame will still need a "Cover" and "Backing" to work properly (whether you order them from us or already have them).
• We cover the Art Size entered by 1/4" on each side, which means that the frame will fit the size you enter for the Art Size, but the opening in the frame will show 1/2" less than the width and 1/2" less than the height entered for the Art Size. This ¼” overlap helps to hold your art in place within the frame. Please account for this when ordering individual parts of frames.

Measuring is hard, we know! But let’s keep it simple. Measure each side of your artwork from edge to opposite edge. The "width" is left-to-right, and "height" is top-to-bottom. Make sure to use the correct "width" and "height" so we build your frame in the correct orientation! (We strongly advise the use of a standard, rigid tape measure.)

The yellow area is the 1/4" which will end up covered by the frame or matboard. If you have important details (such as a signature) on the very edge of your artwork, you can remove the 1/4" overlap. Just enter the Art Size as 1/2" larger than the width and 1/2" larger than the height you would like for the opening in your frame. That’s a lot to take in. Please reach out to us with any questions or read even more on measuring your art.

Which way is up, you mean? Our frames are built with your “width" measurement as "left to right" and your "height" measurement as "top to bottom".

Our frame preview takes the "Width" and "Height" you specify and shows you exactly what your frame will look like on the wall. If you need your frame to hang in the opposite orientation than the one you see in the preview, simply switch the "Width" and "Height" measurements.

For example, a 24" x 36" frame would hang vertically in the portrait orientation, but a 36" x 24" frame would hang horizontally in the landscape orientation. Still confused? Here are all the frame orientation details you could ever want to know!

Our metal frames without matting have the most room for art and can hold art that doesn’t exceed 1/4" thick. If your metal frame has a single mat, the artwork shouldn't exceed 3/16" thick, and if it is double matted, the artwork shouldn't exceed 1/8" thick. The included backing springs that hold your art in the frame will adjust perfectly as long as your art doesn't exceed this thickness.

Our wood frames have room for artwork up to 1/8" thick if they have no mats or one mat and up to 1/16" if they have two mats.

The devil is always in the details! Whether you get a frame with or without a mat, we will cut the frame to cover the art size by 1/4" on each side. This is so that the art doesn't "fall through" the matting, or in the case of a frame without matting, show any borders around the art.

If you have artwork with important details such as an artist's signature, or visually important details around the outer edge that you don't want to cover, you can enter the Art Size as 1/2" larger than the width and 1/2" larger than the height you want for the exact frame opening to see the entire space you want visible in the frame's opening.

For example, if you wanted an exact opening in your frame of 10" X 10", you would use an art size of 10 1/2" x 10 1/2". This way, we'll send you a frame that doesn't overlap the exact space that you want to see. However, you might need Framer's Tape to hold the art in place since it will not be overlapped by the frame.

You've got options! There are 2 different methods that we recommend for mounting your art in your frame using Framer's Tape, which you can purchase through our Accessories page.

You can use the H-Mount Method to adhere the art to either the backing/matboard without an opening in it.

You can use the T-Hinge Method to mount the art to the matboard with an opening in it.

Our frames without prints have a protective film on both sides of the cover, but our frames with prints only have a protective film on the front-facing side of the cover. Use a fingernail or a piece of tape to peel up the corners, and carefully pull back the film from the cover to remove it before assembling your frame. WE REPEAT there is protective film on our covers so please remove ALL protective film to get a picture-perfect result.

Pro Tip: For non-glare covers, make sure that the shiny side is facing toward your artwork and the non-glare side is facing away from your artwork.

Yes, sign up for a free reseller account and, after verification and approval, you'll get 15% off each order you place.

You are welcome to order as many samples as you need. Sign up for a free reseller account and fill out the "Personalization" section to receive a store credit towards samples. You can order lower-cost “frame-only” through our accessories page, or test print quality by ordering a print-only from our prints page. And of course, order some sample-size matboards to mull over your decision.

Yes, we can! Our white labeling service lets you use Frame It Easy to fulfill orders for your customers. We’ll remove our branding and replace it with yours on all packing slips, labels, and shipping boxes. Here's what happens when you select the free white labeling option at checkout:

Whitelabeling means there will be no trace of Frame It Easy on the frame, any of its pieces, the packing slip, or the box. Instead, we'll print your company name and logo if you provided one, or a blank space otherwise. You can also add a custom message to your packing slip!

In the rare case that the recipient has an issue with their order, they will contact you about it. You can, of course, reach out to us on their behalf, and we'll be happy to help!

Create an account on Frame It Easy to add your brand logo to the backing label and the packing slip!

Streamline your custom framing orders with us! We handle all the logistics, from expertly framing your artwork to secure packaging and shipping. Count on us for smooth, reliable service from start to finish so you can focus on creating while we take care of the rest.

This service helps artists, photographers, marketers, and other creative professionals focus on your craft instead of on the logistics of printing and framing.

Nope! Not a dime. White labeling is totally free. You can white-label as many orders as you'd like!

We sure do! We offer exclusive discounted pricing on volume picture frame orders starting at 10 or more frames. Check out our Bulk and Wholesale page for all of the details.

Yes! We offer a complete print & frame dropship solution for a variety of artists and resellers, including our very own Frame It Easy Shopify app. Learn more about our dropshipping services and options.

We know the wait is the hardest part! Each frame is custom-made in 2-4 business days. Once shipped, you'll get a tracking email so you know exactly when to expect your order. The map below shows estimated delivery times.

We can do many things, but we cannot rush your order. Rome was not built in a day, and neither will your frame! If you have a timeframe in mind, reach out to us, and we'll help you figure out whether your order can arrive on time.

How lucky are they! You sure can! Ensure you fill out your billing information correctly, but put the lucky recipient as the shipping address. We include a packing slip in each box that details its contents, but it doesn't list what you paid for the order, just like a gift receipt.

We are able to ship to our friends in Canada and to our heroes at US military APO/FPO/DPO addresses.

Every screen displays images slightly differently, but we print directly from your file to keep it as true to the original as possible, using top-quality printers, ink, and paper. If there’s any concern, we’ll reach out before printing.

We’ve covered all the details on file formats for you, so be sure to check it out!

For our technical customers, the most likely cause of this is that your file is a JPG in the print-ready CMYK color space, but your web browser is rendering it in RGB. If it appears correctly when opening the same file in your favorite graphical editor, then you can be assured we'll receive it and print it in that color space. If you have any questions about this, please reach out to us, and we'd be happy to help!

Whoops! No biggie. Please contact us and let us know as quickly as possible! We'll work with you as much as we can.

Say what? Please reach out to us! We stand behind the quality and workmanship of our frames 100% and will make it right if we've made a mistake.

You can return your order for any reason. Please see our Return Policy for all the details.

That being said, if there's something wrong with your order or something you don't like, we'd love a chance to make you happy. Just contact us and let us know what's going on! We don't want any of our customers to be unhappy for any reason.

Acrylic cover looking like it went through a rough patch? We might have an easy fix! Our frames without prints have covers with two protective films - one on each side. Our frames with prints have only one protective film on the front-facing side of the covers. It's this film's job to get scuffed and scratched so that when you take it off, your cover will look perfect! Please make sure that you've removed all film from the cover to get a flawless result. You can easily peel up the corners of the film with a fingernail or piece of tape and carefully pull the film away from the cover to remove it.

If there's still an issue with your cover, reach out to us with some photos of the problem, and we'll be able to help.

We're so glad you like it! Can we ask you for a favor? We'd love to hear from you. There are many ways to spread the picture frame love.

1. Tag @frameiteasy in a social post about your frame. Be sure to give us a like and a follow to keep up with our framing adventures.
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2. Share your photos for a chance in the spotlight and a little special thank you from us!
3. We'd be tickled if you told your friends or family about the great experience you've had with us! Check out our referral program and help us grow!
4. Give us a review on Trustpilot | Knoji | Google Maps.
5. Upon placing your order, Google will ask you to review us via Google Customer Reviews.
6. Upon receiving your order, we will send you an email asking for feedback.