Frame It Easy® is a registered trademark of M & B Enterprise, LLC. All content on Frame It Easy's website (www.frameiteasy.com), as well as all content on all Frame It Easy social media platforms, unless otherwise noted, is © 2019 M & B Enterprise, LLC d/b/a Frame It Easy. All rights reserved.
To return an item, you must contact us within 30 days of purchase and return it to our facility within 45 days of purchase. All items carry a 15% restocking fee once processed. The shipping fee for a return is the responsibility of the customer. Shipping charges for the order being returned are not refunded.
Any packages damaged from shipment or with missing contents, must be declared within 15 days of delivery. Failure to notify of damages will result in a loss of damage claim with the shipping carrier.
For rush orders and special orders, all sales are final, non-refundable or exchangeable including shipping charges.
Our frame builder helps you visualize your frame before purchasing. Although the colors we use to show you the preview that you see are as accurate as possible, they may display differently on different screens. For everyday purposes, any modern device (such as computer, smartphone, or tablet) should be able to display our frame previews with reasonable color accuracy. However, if color accuracy is of high importance to you, please contact us and we would be happy to help you ensure you pick the correct frame style.
If you opt to have us print your artwork and send you a ready-to-hang frame, you will also see a preview of the photo you upload. This preview is meant to illustrate rough positioning but the finished print will be covered by about 1/4" on each side to prevent it from "falling through" the matting or showing white borders around the print.
Our preview tool is as accurate as possible and for everyday purposes will produce a preview that will arrive at your door as a wonderful frame. However, if your project requires extreme accuracy (regarding frame dimensions, mat board openings, print dimensions, color of frame style or matting, printed photo colors and/or gamut, or any other facet of the completed frame) please contact us and we will be happy to ensure your frame gets crafted exactly to your specifications.
When you share photos with us on social media, you agree to our Content Policy and certify the following:
FrameItEasy.com asks customers to supply various personal data when placing an order, such as name and address, credit-card information, and E-mail address. We use this data only for the purpose of filling an order, or communicating with the customer or supplier about the status of an order.
We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so in order to comply with the law or to protect against fraud. We will also release such information to cooperate with law enforcement or other governmental investigations (without necessarily requiring the requesting law enforcement or government agency to formally serve us with a subpoena), comply with all valid court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/or credit risk reduction.
Except for the circumstances set forth in the previous paragraph, we will not knowingly distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services.What information do we collect? How do we use it?
When ordering from any of our partner sites, FrameItEasy.com must collect the purchaser's personal and payment information including but not limited to name, email address, mailing address, phone number, credit card number, and expiration date. This allows us to process and fulfill orders, provide notification of the order status, and aids in providing customer support.
Additionally, we collect Usage Data. Usage Data is information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the user, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the user's IT environment.
Unless specified otherwise, all data requested by this application is mandatory and failure to provide this data may make it impossible for this application to provide its services. In cases where this application specifically states that some data is not mandatory, users are free not to communicate this data without consequences to the availability or the functioning of the service. Users who are uncertain about which personal data is mandatory are welcome to contact us.
Users are responsible for any third-party personal data obtained, published, or shared through this application and confirm that they have the third party's consent to provide the data to Frame It Easy.How does FrameItEasy.com protect customer information?
Customers who buy through the FrameItEasy.com system are shopping on a secure server, which encrypts all of the customer's personal information including name, address and credit card number. Encryption ensures that no one can access or use personal information in an unauthorized manner.SSL (Secure Sockets Layer)
Because we accept sensitive information from end-users such as passwords and credit card numbers, FrameItEasy.com's site uses SSL. This logic encrypts the data being sent to the server from the browser using high-level encryption technology. Once the data is received from customers on the FrameItEasy.com Network, it may be required that the data be maintained for a certain period of time inside our private network. Encrypting the data means it cannot be viewed in plain text.What about cookies?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. FrameItEasy.com's cookies are used only to identify the customer, not to identify any specific customer traits. These cookies do not store sensitive data. This enables a more pleasant shopping experience with FrameItEasy.com every time you shop with us.