Return Policy

  We want you happy!

If you're not satisfied with our frames for any reason, we want to know so we can make it right. We stand behind our workmanship and quality, and want to be the lifetime supplier for all of your framing needs.

  Making a return

To return a product, you must contact us within 30 days of purchase. Because all of our frames are custom-cut to the exact specifications on your order only after it is placed, a restocking fee of 15% will apply.

Also, please note:

  • Return shipping: The cost of shipping a returned product back to us is your responsibility.
  • Prints: We can't re-use any part of custom printed artwork, so custom prints are non-refundable and excluded from any refunds given for returned frames.
  • Shipping promotions: Any returned orders originally placed during a shipping promotion will have the actual shipping and package fees deducted from the refund amount.
  • Rush and special orders: These types of orders are final and non-refundable or exchangeable (including shipping charges).

  Shipment issues

Once in a blue moon, an order is not handled properly during shipping. Any orders which are lost, damaged and/or are missing items must be declared within 15 days of delivery. If your order is damaged, we need you to keep your protective packaging and notify us during this window so that we can file a damage claim with the shipping carrier. We can only help you if we hear about the issue within these 15 days.

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